Naperville, Illinois
Water where it should not be? Start here.
A burst pipe, a sump pit that gave up in a storm, sewage coming up a floor drain. Whatever it is, you have two jobs right now: stay safe and stop the water. We help with the third: getting a local water damage restoration company on the phone.
The first ten minutes
- Water near outlets, cords or the panel? Stay out of it. Cut power only from a dry spot.
- Smell gas? Leave the house and call for help from outside.
- Pipe or appliance leak? Close the main water shutoff.
- Sewage from a floor drain? Stop using water. In Naperville, call the city at (630) 420-6137, or (630) 420-6060 after hours.
- Photograph everything before you move it.
- Call (630) 394-5205 and press 1.
What happened?
Pick the closest match. Each page starts with what to do now, then explains what a restoration company will do.
Why does speed matter so much with water damage?
Because the EPA says water-damaged areas should be dried within 24 to 48 hours to prevent mold growth, and because clean water can turn into contaminated water as it sits.
Restoration companies talk about water in three IICRC categories: clean, gray and black. A burst supply line starts as clean water, but the longer it soaks into carpet, drywall and the soil under a slab, the more it picks up. Drying also gets harder as water wicks higher into walls. None of that means you should panic. It means the useful thing to do today is get the water stopped and get drying equipment running. The Naperville water damage guide explains categories, drying, insurance and costs in plain English.
What makes water damage in Naperville different?
Naperville has its own city water, sewer and electric utilities, a river through downtown, clay-heavy glacial soil, cold winters and a lot of homes built from the 1970s through the 2000s. Each of those shapes what goes wrong and who you call.
- Sewer backups: the city asks you to call its Water Utility before a plumber when sewage comes up a floor drain. The city checks its main at no cost to you. It also runs a 75 percent backflow device reimbursement program for qualifying rain-driven backups. Details here.
- Storms: the July 1996 storm set the Illinois one-day rainfall record near Aurora, and Naperville got about 14 inches. April 2013 brought record flooding on the DuPage River system. Flooded basement help.
- Winter: the January normal low in the Chicago area is about 19 degrees, cold enough to split pipes in outside walls and garages. Frozen pipe help.
- Housing: the median Naperville home was built in 1990. Water heaters, sump pumps and supply hoses do not last forever. Appliance leak help.
How does this service work?
You call our number and press 1. We connect you with a local water damage restoration company that serves your part of Naperville or the nearby towns. There is no charge to you for the connection.
We are not a contractor and we do not send workers. We are a referral line that saves you from scrolling through a dozen search results while your basement fills up. The company you talk to will ask what happened and how much water there is. Ask them how soon they can come out, what they will do on the first visit, and whether they will give you a written estimate. Read more on how it works.
Towns near Naperville
The same line works for homeowners in Aurora, Plainfield, Bolingbrook, Lisle, Wheaton and Warrenville. Each town page lists who to call there about sewer problems, because it is not always the same department.
Water Damage Restoration in Naperville: the full guideSafety, the first hour, IICRC categories, mold timing, insurance, costs, permits and how to choose a company.